FAQ
Questions before you buy
Answers before you buy – about formats, devices, your data, editions, the license and bundles. Already bought a tool? The help page walks you through the download and setup.
Buying and downloading
Where do I buy?
On Etsy. Each product page has a Buy on Etsy button that takes you to that tool in our Etsy shop – the same listing, files and price.
Is this a subscription?
No. It's a one-time purchase: you pay once on Etsy and keep your files. There's no monthly fee, and the web app needs no account.
How do I get my files?
Right after payment, open Etsy in a web browser and go to You → Purchases and reviews → Download files. Checked out as a guest? Use the link in Etsy's order email. Downloads don't work in the Etsy app. Step by step
What exactly do I receive?
Five files: the web app in three editions (US, International and German), a START HERE guide in English and a START HIER guide in German. The guide has the links to copy the Google Sheets templates and the link for iPhone and iPad. It's a digital download – nothing is shipped.
Why does the price say "for buyers in Germany"?
Etsy adds the VAT or sales tax of your country at checkout and shows the final amount in your currency before you pay. The prices on this website are what a buyer in Germany pays, including 19% VAT, so your price may differ.
Do I get updates?
If a file has an error, the fix for your version is free – we'll tell you how to get the updated file.
What if a file doesn't work as described?
If something doesn't work, you can write to us – most problems have a simple fix. You buy on Etsy, so the withdrawal information in our Etsy shop policies applies. In the EU and the UK you may have a right of withdrawal, unless you agreed to the immediate download and confirmed that you lose that right. Your statutory rights if a file doesn't work as described are not affected.
Formats and devices
What's an offline web app?
A single HTML file that opens in your browser and works like a small app. There's nothing to install, and the web app needs no account. Once it's open, it works without internet.
Do I need Google Sheets?
No. The web app works on its own. The Google Sheets™ version is included for people who prefer spreadsheets, and it needs a free Google account. PDF E-Sign is the one tool without a Google Sheets version.
Do I need an account?
The web app needs no account. The Google Sheets version needs a free Google account. There's no stillmeasure. account at all.
Do the web app and Google Sheets sync?
No. They're separate files: what you enter in one doesn't appear in the other. Pick the one you like, or use both for different things.
Does it work on iPhone or iPad?
iPhone & iPad: open the web-app link from your START HERE guide in Safari and add it to your Home Screen. Every START HERE guide has this link. A downloaded HTML file on its own only opens as a preview on iPhone and iPad. If something doesn't work on your device, please write to us.
Does it work on Android?
Open the HTML file from your Downloads with Chrome, and save a bookmark so you can find it again. The Google Sheets version works in the Google Sheets app.
Does it work with Excel?
Excel isn't supported. The spreadsheets are made for Google Sheets.
Will it remind me of bills, tasks or appointments?
No. There are no reminders or notifications. You see what's due when you open the tool, and timers or countdowns run only while the app is open.
Can I try a planner before I buy?
There's no free trial before you buy. Each product page shows real screenshots with sample data and describes what the tool does and doesn't do. After you buy, the planners come with example data or a demo, so you can look around before you enter your own.
Your data
Where is my data stored?
Web app: in your browser on your device – nothing you type is uploaded. Google Sheets: in your own copy in your Google Drive.
Can you see what I enter?
No. The web app keeps your entries in your browser and doesn't send them to us. Your Google Sheets copy belongs to your own Google account.
What if I clear my browser data?
Your web-app entries can be lost. Download a backup now and then – it's a button in the planner's settings – and restore it when you need it (PDF E-Sign has no backup file – your signed PDFs are saved as separate files). How backups work
Can I move to a new computer or phone?
Yes. Download a backup on the old device, then restore it in the same planner on the new one (PDF E-Sign has no backup file – your signed PDFs are saved as separate files).
Editions and languages
Which edition should I use?
The one for where you live: US (month-first dates), International for the UK, Ireland, Australia, New Zealand and Canada (day-first dates), or German for Germany, Austria and Switzerland. All three are included in every purchase.
Is there a German version?
Yes. Every tool includes a German edition and a START HIER guide in German.
License and sharing
Can I share the files with family or friends?
Each purchase is for your personal use – sharing, forwarding or reselling the files is not allowed, and that includes the links in your START HERE guide. If you're unsure about a specific use, write to us before you buy. Read the license
Bundles
Are there bundles?
Yes. Sets of three tools that belong together are 25% off when you buy all three on Etsy. See the bundles
Advice
Is this financial advice?
No. The money tools are organizing tools: they show and calculate what you enter. Estimates such as payoff dates or daily amounts come from your own numbers – they aren't financial, tax or legal advice.
Are the ADHD planners a medical tool?
No. They're made for ADHD brains and help you organize what you enter. They don't diagnose, treat or measure anything.
About stillmeasure.
Who makes stillmeasure.?
One person, in Germany – stillmeasure. is a one-person business. About stillmeasure.
How can I contact you?
Use the contact form or email contact@stillmeasure.com. If you bought on Etsy, you can also message the shop there.
